Refund Policy
Last updated: 21 October 2026
We want you to be completely happy with Zorba IPTV. That is why every paid plan comes with a 7-day refund policy, and why we also offer a free 24-hour trial so you can test the service on your own device before you pay.
7-day refund window
You can request a full refund within 7 days of your payment. The 7 days start on the date your payment is confirmed. Each new purchase or renewal has its own 7-day window, starting from the date of that payment.
How to request a refund
- Contact our support team on WhatsApp or by email at contact@zorbaiptv.si within 7 days of your payment.
- Include your name, the plan you bought, the date of payment and the payment method you used (PayPal, credit or debit card or Binance).
- Tell us briefly why you would like a refund. If the problem is related to setup, a player app or your device, we will gladly try to fix it first — but the choice is yours.
How refunds are paid
- Approved refunds are returned to the original payment method — PayPal, card or Binance.
- Processing times depend on your payment method and provider.
- Your access to the service ends when the refund is issued.
When a refund is not available
- Requests made more than 7 days after the payment.
- Accounts suspended for breaching our Terms of Use — for example sharing or reselling login details.
Payment disputes
If something goes wrong, please contact us before opening a dispute or chargeback with your payment provider. We can usually resolve the issue much faster directly.
Your legal rights
This policy does not affect any rights you may have under the consumer protection laws that apply where you live.
Contact
Questions about refunds? Visit our Contact page or email contact@zorbaiptv.si.